Troubleshooting Qubole Best Practices

Troubleshooting Qubole Best Practices

Take this course to learn about self-service troubleshooting resources and best practices for working with Qubole Support to efficiently resolve issues that might arise from time to time.

ABOUT THIS COURSE

Troubleshooting issues in Qubole Data Service (QDS) requires the ability to seek self-service resolution options and, when applicable, efficiently submit a ticket to Qubole Support staff.

 

In this course, you’ll learn how to leverage our many self-service options and get practical advice for efficient issue resolution.

 

Take this course to prepare for additional self-directed learning about Qubole, the cloud-native big data platform.

 

Who should take this course?

This course is designed for Designated Customer Support Contacts as well as any Qubole customer needing to troubleshoot issues and raise tickets with Qubole support.

 

Learning Objective

Upon completion of this course, users will be able to leverage recommended troubleshooting best practices to efficiently resolve common job failure and performance issues.

 

Suggested Prerequisites

This course requires the audience to:

  • Have set their user profile in the Qubole support portal accurately, including contact information and time zone preference
  • Be enabled to act on requests from Qubole Support via access and permissions to Qubole accounts

    In addition to the requirements listed above, learners taking this course should have the following prerequisites:

  • Completion of recommended Qubole training, including but not limited to
    • Configuring and Managing Qubole in AWS/Azure
    • Qubole Foundations for Data Analysts
    • Engine-based courses of Presto, Hive & Spark for all Personas
  • Knowledge of the current Qubole deployment and how it’s applied to the customer’s big data ecosystem

Estimated time for completion of this course: 30 mins.


ADDITIONAL RESOURCES

CURRICULUM

  • INTRODUCTION
  • Preview
    Welcome 00:54
  • SELF-SERVICE TROUBLESHOOTING RESOURCES

    This section provides an overview of the self-service troubleshooting resources available on the Qubole Support Portal. We recommend taking advantage of self-service resources prior to opening a support ticket, as these resources can help you quickly move from issue to resolution.

     

  • Overview
  • Self-Service Support Options 02:28
  • Quiz
  • TROUBLESHOOTING COMMON ISSUES
  • Overview 00:27
  • Cluster Start Errors 01:56
  • Notebooks Spark TTransport Exception 01:00
  • Quiz
  • No Space Left On Device Error 01:33
  • Out Of Memory Errors 02:08
  • Cloud Errors 01:52
  • Quiz
  • BEST PRACTICES FOR SUBMITTING A SUPPORT TICKET

    In this lesson you'll learn about best practices for submitting a support ticket and how to check the status of a submitted issue.

     

    Following these best practices helps ensure Qubole Support Staff have everything they need to provide you with timely issue resolution.

  • Overview
  • Best Practices for Submitting a Support Ticket 03:00
  • Quiz
  • SUMMARY
  • Summary 00:24

ABOUT THIS COURSE

Troubleshooting issues in Qubole Data Service (QDS) requires the ability to seek self-service resolution options and, when applicable, efficiently submit a ticket to Qubole Support staff.

 

In this course, you’ll learn how to leverage our many self-service options and get practical advice for efficient issue resolution.

 

Take this course to prepare for additional self-directed learning about Qubole, the cloud-native big data platform.

 

Who should take this course?

This course is designed for Designated Customer Support Contacts as well as any Qubole customer needing to troubleshoot issues and raise tickets with Qubole support.

 

Learning Objective

Upon completion of this course, users will be able to leverage recommended troubleshooting best practices to efficiently resolve common job failure and performance issues.

 

Suggested Prerequisites

This course requires the audience to:

  • Have set their user profile in the Qubole support portal accurately, including contact information and time zone preference
  • Be enabled to act on requests from Qubole Support via access and permissions to Qubole accounts

    In addition to the requirements listed above, learners taking this course should have the following prerequisites:

  • Completion of recommended Qubole training, including but not limited to
    • Configuring and Managing Qubole in AWS/Azure
    • Qubole Foundations for Data Analysts
    • Engine-based courses of Presto, Hive & Spark for all Personas
  • Knowledge of the current Qubole deployment and how it’s applied to the customer’s big data ecosystem

Estimated time for completion of this course: 30 mins.


ADDITIONAL RESOURCES

CURRICULUM

  • INTRODUCTION
  • Preview
    Welcome 00:54
  • SELF-SERVICE TROUBLESHOOTING RESOURCES

    This section provides an overview of the self-service troubleshooting resources available on the Qubole Support Portal. We recommend taking advantage of self-service resources prior to opening a support ticket, as these resources can help you quickly move from issue to resolution.

     

  • Overview
  • Self-Service Support Options 02:28
  • Quiz
  • TROUBLESHOOTING COMMON ISSUES
  • Overview 00:27
  • Cluster Start Errors 01:56
  • Notebooks Spark TTransport Exception 01:00
  • Quiz
  • No Space Left On Device Error 01:33
  • Out Of Memory Errors 02:08
  • Cloud Errors 01:52
  • Quiz
  • BEST PRACTICES FOR SUBMITTING A SUPPORT TICKET

    In this lesson you'll learn about best practices for submitting a support ticket and how to check the status of a submitted issue.

     

    Following these best practices helps ensure Qubole Support Staff have everything they need to provide you with timely issue resolution.

  • Overview
  • Best Practices for Submitting a Support Ticket 03:00
  • Quiz
  • SUMMARY
  • Summary 00:24